Gestão documental e continuidade do serviço baseado em trabalho remoto na Universidade Nacional de Santa Nuevo Chimbote, 2022
DOI:
https://doi.org/10.54580/R0402.05Palavras-chave:
fluência da informação, gestão de documentos, atendimento, trabalho remoto, usuariosResumo
O objetivo deste trabalho de pesquisa é desenvolver um modelo de gerenciamento de documentos baseado em trabalho remoto que garanta a continuidade do serviço na área administrativa da Universidade Nacional de Santa Nuevo. Chimbote - Ano 2022. O tipo de pesquisa é aplicada, nível descritivo, desenho correlacional, abordagem quantitativa. Participaram funcionários administrativos, docentes e alunos. A amostra foi de 352 pessoas e elas foram distribuídas de acordo com o percentual de funcionários e alunos. Os resultados permitiram determinar que a implementação de um modelo de gestão documental baseado em trabalho remoto irá melhorar o fluxo de informação, a centralização da informação, a proteção da informação e os tempos de resposta. O projeto de gerenciamento de documentos a ser implementado atualizará o banco de dados convertendo os formatos de papel em dados digitais. Por outro lado, utilizando o coeficiente de Spearman, (r = 0,707; sig.=0,000) foi obtido entre as variáveis gestão documental e continuidade do serviço, obteve-se (r = 0,583; sig.=0,001) entre fluência da informação e comunicação, foi obtido (r = 0,671; sig.=0,000) entre centralização e acessibilidade, foi obtido (r = 0,617; sig.=0,000) entre proteção da informação e preservação da documentação e finalmente foi obtido (r = 0,833; sig. = 0,000) entre o projeto e os tempos de resposta, o que mostra uma correlação positiva moderadamente alta entre as variáveis e dimensões.
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